The Online Trade Terms and Conditions

No contract will exist between you and Dragon Audio or any of its subsidiaries for the sale by it to you of any product unless and until Dragon Audio accepts your order by confirming that it has shipped your product. For the avoidance of doubt, any such contract is considered to have been formed within the United Kingdom and is interpreted and enforced in all respects in accordance with the laws of England, and you and Dragon Audio irrevocably submit to the non-exclusive jurisdiction of the English Courts.


Cancellation Procedure and Returns Policy

When purchasing goods or services from this website your contract is with Dragon Audio. All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a “cooling off” period of 14 days – during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email.

Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumer’s requirements are exempt from these regulations. The consumer will also be responsible for the cost of returning any goods to us unless the goods prove to be faulty or there are system incompatibility issues with hardware and software supplied by Dragon Audio. Dragon Audio can arrange for the collection of goods at the customer’s expense (UK ONLY), alternatively the customer may choose to return the goods by their own means. Goods being returned from outside the UK must be shipped entirely at the expense of the customer and by their own means. Dragon Audio strongly recommend that if returning goods by their own means, that customers use an insured courier service as Dragon Audio will not be responsible for the goods until they have been checked and signed for. Furthermore, the consumer is under a duty to restore goods to us and to maintain them in the condition in which they were supplied by us. If goods are damaged or not saleable as new, Dragon Audio reserves the right to seek recompense.

To cancel this contract or report a fault, please notify us in writing or by email. A telephone call is not sufficient unless both you and Dragon Audio agree otherwise. You must take care of the goods whilst they are in your possession and ensure that you are able to package the relevant item(s) securely and make it available for collection by our chosen courier. We require you to keep all original packaging material should any return be required. Please also inform us of the reason for which the goods are no longer required.

Dragon Audio is particularly concerned with your complete satisfaction. Therefore in addition to these regulations, if within 14 days of purchase, the consumer wishes to return goods to us for reasons of incompatibility or they are not satisfied with the goods, subject to the previous exclusions regarding copyrighted goods and items ordered specifically to meet a customer’s requirements, Dragon Audio will refund the consumer provided the goods are returned to us in an undamaged and saleable condition.


Trademarks

Logos and other services referenced on this Web site are trademarks or registered trademarks of Dragon Audio in the U.K. Other product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners.


Disclaimers And Indemnity

By using the Dragon Audio Web site and / or posting materials, you the user agree to indemnify Dragon Audio, its officers, directors, employees, successors, agents, distributors, and affiliates for any and all claims, damages, losses, and causes of action (including legal fees) arising out of or relating to your breach or alleged breach of this agreement (including without limitation, claims made by third parties for infringement of intellectual property rights), or for any content that is provided by you (or through your user name and / or password). You agree to co-operate as fully as reasonably required in the defense of any claim. Dragon Audio reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

The information contained in this Web site is for general guidance on topics selected by Dragon Audio. Such information is provided on a blind-basis, without any knowledge as to your industry, identity or specific circumstances. The application and impact of relevant laws will vary from jurisdiction to jurisdiction. There may also be delays, omissions, or inaccuracies in information contained in this Web site. The information on this Web site is provided with the understanding that Dragon Audio and various authors and publishers’ providing such information are not engaged in, and that providing such information does not constitute the rendering of legal, accounting, tax, career or other professional advice or services. As such, information on this Web site should not be relied upon or used as a substitute for consultation whether by telephone, email or in-person with an employee of Dragon Audio.

The material on this Web site is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Dragon Audio provides you with this Web site on the basis that Dragon Audio excludes all representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Web site.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Dragon Audio nor any of its subsidiaries, directors, employees or other representatives will be liable for any claimed damages arising out of or in connection with the use of this Web site or the information, contents, materials or products included on this site. For the avoidance of doubt, Dragon Audio does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Dragon Audio, its subsidiaries, directors, employees or other representatives.


Product Guarantees

All goods are supplied with a 12 month manufacturers’ warranty unless specified otherwise.