Returns

In the event that you are not completely satisfied with your purchase, we will refund your purchase, provided goods are returned in their original packaging in new condition.

If the item you have purchased appears to be faulty, please see our Repairs section for advice and information on our repairs procedure.

When purchasing goods or services from this website your contract is with Dragon Audio. All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 1 4 days - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email.

Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumer's requirements are exempt from these regulations. The consumer will also be responsible for the cost of returning any goods to us unless the goods prove to be faulty or there are system incompatibility issues with hardware and software supplied by Dragon Audio. Dragon Audio can arrange for the collection of goods at the customer's expense (UK ONLY), alternatively the customer may choose to return the goods by their own means.

Goods being returned from outside the UK must be shipped entirely at the expense of the customer and by their own means. Dragon Audio strongly recommend that if returning goods by their own means, that customers use an insured courier service as Dragon Audio will not be responsible for the goods until they have been checked and signed for. Furthermore, the consumer is under a duty to restore goods to us and to maintain them in the condition in which they were supplied by us. If goods are damaged or not saleable as new, Dragon Audio reserves the right to seek recompense.

To cancel this contract please notify us in writing or by email. A telephone call is not sufficient unless both you and Dragon Audio agree otherwise. You must take care of the goods whilst they are in your possession and ensure that you are able to package the relevant item(s) securely and make it available for collection by our chosen courier. We require you to keep all original packaging material should any return be required. Please also inform us of the reason for which the goods are no longer required.

Dragon Audio is particularly concerned with your complete satisfaction. Therefore in addition to these regulations, if within 14 days of purchase, the consumer wishes to return goods to us for reasons of incompatibility or they are not satisfied with the goods, subject to the previous exclusions regarding copyrighted goods and items ordered specifically to meet a customer's requirements, Dragon Audio will refund the consumer provided the goods are returned to us in an undamaged and saleable condition.